Terms & Conditions

1. Try before you pay

Every workspace starts on the Free plan (100 credits every month) before buying a plan. Please use the Free plan to decide whether Team fits your needs.

2. No refunds

Payments for monthly plans, prepaid 12-month and 24-month plans, and extra credit packs are non-refundable, including when credits or time were not fully used. Each payment immediately covers costs we incur on your behalf: computing, AI model usage, payment processing and VAT.

3. Cancelling

You can cancel at any time from Plan & billing. Cancelling turns off the next renewal. Your plan, credits and data stay available until the end of the current paid period; no partial-period refunds or credits are given.

4. Prepaid 12- and 24-month plans

The discount on prepaid terms is given in return for the commitment, so unused months are not refunded. You can turn off automatic renewal at any time so the plan does not continue after the prepaid term.

5. Credits

Team credits are a measure of usage, not money. They cannot be exchanged for cash, refunded or transferred to another workspace. Failed work is never charged.

6. Billing errors

If you were charged twice, charged the wrong amount, or charged for a period after you cancelled, contact us and we will correct it.

7. VAT and the law

Prices are shown before VAT; 15% VAT is added and shown on your invoice. Nothing in this policy limits rights you have under applicable law where the law cannot be excluded.

8. Contact

Billing questions: support@mmtnexus.com

This policy is part of the MMTNEXUS Terms of Service and the Privacy Policy.